Terms Of Service
By using this site, you agree to these Terms as well as our Return & Refund Policy, Shipping Policy, and Privacy Policy available on this website.
Orders
Placing an order is an offer to purchase. Orders are accepted only once payment is confirmed. Purchases are final and subject to our Return & Refund Policy, Shipping Policy, and Privacy Policy, all of which form part of these Terms.
Our Products
We make every effort to present our products accurately. Colors or product appearance may differ depending on your device, monitor settings, or lighting conditions. All descriptions are subject to change without notice.
Prices & Billing
All prices are in USD unless stated otherwise. Prices exclude shipping, duties, or taxes.
Shipping & Delivery
We ship worldwide except to restricted destinations (Russia, Belarus, Cuba, Iran, North Korea, Syria, Venezuela, Nigeria, Afghanistan, Palestine, and other restricted regions).
All items are made to order unless otherwise stated. Production and delivery times may vary depending on the item, destination country, and external factors beyond our control (e.g., customs clearance, holidays, carrier delays).
Original artworks shipped abroad require official export permits from the Ministry of Culture of Ukraine, which may extend the preparation time.
Tracking numbers are provided once an order has been dispatched.
Incorrect address / unclaimed parcels
If a parcel is returned due to incorrect/incomplete address, failure to collect, or refusal to pay import charges, the order is treated as fulfilled and no refund is due. We can reship once received back, with all reshipping costs covered by the customer. Original shipping is non-refundable.
Customs & Taxes
International buyers are responsible for duties and taxes. Refusal to pay is not grounds for refund.
Intellectual Property
All artworks, images, and materials are property of Boris Groh. Purchases are for personal use only.
Fraud screening & chargebacks
We may hold, cancel, or ship with safeguards (e.g., signature on delivery) orders flagged by anti-fraud checks or where billing and shipping details materially differ. We may request verification. Unfounded chargebacks will be disputed with evidence (order records, tracking, delivery confirmation). We may restrict future purchases from accounts, emails, or addresses involved in abuse.
Feedback
Any feedback, reviews, or suggestions you provide may be used by us for business purposes without obligation to compensate you.
Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to cancel or update orders if necessary.
Prohibited Uses
You may use our Services only for lawful purposes. Misuse, fraudulent activity, or attempts to infringe on our rights will result in termination of access.
Termination
We may suspend or terminate your access to the Services at any time without notice if you violate these Terms.
Disclaimer of Warranties
Our website and services are provided “as is” and “as available.” While we do our best to keep everything running smoothly, we cannot guarantee that the site will always be uninterrupted, error-free, or perfectly suited to your device. Small variations (such as color differences due to screen settings) are normal and not considered defects.
Limitation of Liability
Our responsibility is limited to the value of the product purchased directly from us. We are not liable for indirect damages (lost profits, lost data).
Governing Law
These Terms are governed by the laws of Ukraine, without prejudice to any mandatory consumer rights in the buyer’s country of residence.
Contact
borisgrohshop@gmail.com