Contact & FAQ

We ship worldwide, with the exception of certain countries. If your country is not available as a shipping option when placing your order, please contact us at borisgrohshop@gmail.com
For more information, please see our Shipping Policy.

All timeframes are approximate.

Production time: 5–10 business days (all items are made to order except original artworks).

Delivery time:

• International: 7–21 business days, depending on the destination country.
• Domestic (Ukraine): 1–3 business days.

During holiday seasons, production and delivery times may be extended due to increased demand.

Once your payment is confirmed and your order has been shipped, you will receive a tracking number by email.

Shipping original artworks from Ukraine requires an official state export permit issued by the Ministry of Culture.

The permit process may take up to one month, but it’s usually completed within 5–10 business days. Please allow for this additional time on top of the standard delivery period.

All orders are packaged carefully:

• Limited Edition Prints (Paper) → shipped in a sturdy cardboard tube.
• Open Editions (Canvas) → shipped in protective cardboard packaging.
• Originals → shipped in a sturdy box.

Orders are usually shipped via private express delivery services (Nova Poshta partners: UPS, OnTrac, Amazon) or the national postal operator, Ukrposhta.
If you prefer a specific delivery method, feel free to contact us at borisgrohshop@gmail.com before placing your order.

All artworks are shipped from Ukraine.

Import duties, VAT, or customs fees are not included in the product price or shipping cost.

For some destinations (such as the United States), import duties or taxes may already be covered if this is clearly stated in the selected shipping option at checkout.

For all other countries, any applicable import duties or local taxes are determined and collected by your local customs office. These charges are the responsibility of the recipient.

The exact amount depends on the regulations of your country — we recommend checking with your local customs office before placing an order.

If the recipient refuses to pay import duties or taxes and the shipment is returned, the order will be marked as unfulfilled due to customer refusal, and no refund will be issued.

Upon request, we can arrange a reshipment of the returned parcel (if possible); however, the buyer is responsible for all additional shipping costs.