Contact & FAQ

If you have any questions about your order, shipping, or commissioning artworks, please check the FAQ below or reach out via the contact form.

FAQ

Shipping

Where do you ship to?

We ship worldwide, with the exception of certain countries. If your country is not available as a shipping option when placing your order, please contact us at borisgrohshop@gmail.com
For more information, please see our Shipping Policy.

When will I get my order?

All timeframes are approximate.

Production time: 5–7 business days (all items are made to order except original artworks).

Delivery time:

  • International: 7–21 business days, depending on the destination country.
  • Domestic (Ukraine): 1–3 business days.

⚠️ During holiday seasons, production and delivery times may be extended due to increased demand.

Export Permit for Original Artworks

Shipping original artworks from Ukraine requires an official state export permit issued by the Ministry of Culture.

Obtaining this permit usually takes 5–10 business days, which should be added to the standard delivery time.

How can I track my order?

Once your payment is confirmed and your order has been shipped, you will receive a tracking number by email.

Packaging

All orders are packaged carefully:

  • Limited Edition Prints (Paper) → shipped in a sturdy cardboard tube.
  • Open Editions (Canvas) → shipped in protective cardboard packaging.
  • Originals → shipped in a sturdy box.

Carriers

Orders are usually shipped via Nova Poshta (partners UPS, OnTrac, Amazon) and Ukrposhta (or Ukrposhta EMS).

⚠️ Customs Duties & Import Taxes

For international orders, please note the following:

  • All items are shipped from Ukraine.
  • Import duties, VAT, and customs fees are not included in the product price or shipping cost.
  • These charges are determined and collected by your local customs office, and they are the responsibility of the buyer.
  • The exact amount depends on your country’s regulations. We recommend contacting your local customs office for details before placing an order.
  • If a buyer refuses to pay customs fees and the package is returned, the order is considered unfulfilled due to customer refusal. We do not provide refunds in such cases.
  • Upon request, we can arrange reshipment of the returned package. The buyer is responsible for all additional shipping costs.

For orders within Ukraine, customers can pay directly in UAH to the official FOP accounts of Boris Groh. Domestic shipments are not subject to international customs duties or VAT.

⚠️ Please ensure your contact details are accurate when placing an order. After checkout, you will receive a Payoneer invoice (for international orders) or FOP payment details (for Ukrainian orders).

Orders & Payments

How to place an order?

  1. Add the selected products to your cart.
  2. Enter your delivery details and confirm your order by clicking “Confirm order”.
  3. After checkout:
    International orders → you will receive a Payoneer invoice by email to complete the payment.
    Orders within Ukraine → you will receive payment details for transfer in UAH to the official FOP accounts of Boris Groh.
  4. You will then receive an email confirmation with your order details.

⚠️ Please make sure your contact information (especially your email address) is correct to avoid delays in communication and delivery.

If you have any problems placing your order, please contact us at: borisgrohshop.com

Which payment methods do you accept?

  • For international customers, payments are processed securely in via Payoneer. You will receive an invoice by email to complete your purchase.
  • For customers in Ukraine, payment can also be made via domestic bank transfer.

Returns & Refunds

Can I return or exchange my order?

All sales are final, and returns or exchanges are not accepted as each order is produced individually.

For full details, please see our Return & Refund Policy.

What should I do if my package arrives damaged?

Please, read our policy: Return & Refund Policy

Product Details

What makes a Limited Edition Giclée Print special?

  • Edition: Collector’s edition, strictly limited, will never be reprinted
  • Signature: Hand-signed & numbered
  • Certificate: Certificate of Authenticity (COA) included
  • Material: Archival fine art paper (200–300 gsm, acid- & lignin-free, museum quality)
  • Inks: Printed with pigment inks for maximum longevity
  • Presentation: Requires framing or mounting to display, ideal for custom frames
  • Packaging: Rolled and shipped in a protective cardboard tube

What is included with an Open Edition Canvas Print?

  • Edition: Unlimited, always available
  • Signature: Not signed
  • Certificate: Without Certificate of Authenticity (COA)
  • Material: Printed on high-quality cotton canvas (matte finish)
  • Inks: Pigment inks for vibrant, long-lasting colors
  • Presentation: Gallery-wrapped on a wooden stretcher, ready to hang (no frame required)
  • Packaging: Shipped worldwide in a protective cardboard package

Commissions & Licensing

For Commissions & Licensing, please contact me at: avepagan@gmail.com

Contact →

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